ACCA’s Long-Term Care Ombudsman Program advocates for the rights of nursing home and personal care home residents, provides educational opportunities, and investigates and resolves complaints in long-term care facilities.
What does Ombudsman mean? Ombudsman is a Swedish word that means citizen representation.
What does an Ombudsman do? Advocate for residents’ rights. Provide Information and Assistance on finding a facility and the right care for your loved one. Resolve problems stemming from complaints. Education through in-services. Coordination of volunteers. Promotes family and resident councils in long-term care facilities. Routinely monitor nursing and personal care homes
What is our goal? Our singular focus is to protect the rights of residents in long-term care facility. For a copy of these rights contact the Ombudsman’s office or ask your long-term care facility.
What is the difference between nursing home and personal care homes? Personal care homes provide housing, meals, and assistance in daily grooming and activities. Personal care homes do not provide skilled nursing care.
For more information or to talk to your local ombudsman, please contact our office at 706-549-4850.