Long-Term Care Ombudsman

Ombudsman Program

ACCA IN ACTION DURING COVID-19

ACCA’s Long-Term Care Ombudsman Program is continuing to advocate for long term care facility residents. This vulnerable population is impacted by new guidelines on the state and federal level as well as fears about outbreaks in the home they live in. LTCO program provides private and confidential information and resources as well as work towards complaint resolution for COVID-19 issues and any other care concern or question you may have about long term care. The East region covers 25 counties from Athens and Augusta area to Gwinnett County. Please reach out to us with any questions or concerns you may have at 706.549.4850.


ACCA’s Long-Term Care Ombudsman Program advocates for the rights of nursing home and personal care home residents, provides educational opportunities, and investigates and resolves complaints in long-term care facilities.

What does Ombudsman mean? Ombudsman is a Swedish word that means citizen representation.

What does an Ombudsman do? Advocate for residents’ rights. Provide Information and Assistance on finding a facility and the right care for your loved one. Resolve problems stemming from complaints. Education through in-services. Coordination of volunteers. Promotes family and resident councils in long-term care facilities. Routinely monitor nursing and personal care homes

What is our goal? Our singular focus is to protect the rights of residents in long-term care facility. For a copy of these rights contact the Ombudsman’s office or ask your long-term care facility.

What is the difference between nursing home and personal care homes? Personal care homes provide housing, meals, and assistance in daily grooming and activities. Personal care homes do not provide skilled nursing care.

For more information or to talk to your local ombudsman, please contact our office at 706-549-4850.

LTCO PhotoUseful Links:

Finding Appropriate Residents and Successful Placements

Proper Discharges of Residents of Personal Care Homes

A Guide to DeEscalating Behavior Web

National Long-Term Care Ombudsman Resource Center

Georgia Long-Term Care Ombudsman

Latest News & Events

It’s Residents’ Rights Month!
It’s Residents’ Rights Month!

Washington DC- Across the country, residents of nursing homes and other long-term care facilities along with family members, Ombudsman program representatives, citizen advocates, facility staff, and others will honor the individual rights of long-term care residents by celebrating Residents’ Rights Month. Residents’ Rights Month is an annual event held in […]

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Connections, Fall 2021
Connections, Fall 2021

What a wonderful time of year! We have so many great things going on between now and January. Won’t you join us for a class or trip? This Fall 2021 issue is jam-packed with wonderful articles. From a fantastic story on Ms. King and Ms. Tate, 10 Habits to Maintain […]

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ACCA’s 2021 Annual Meeting
ACCA’s 2021 Annual Meeting

ACCA held its annual meeting Monday afternoon where staff and board members were recognized and thanked for their efforts in making 2020-2021 a successful year for ACCA.  This year’s theme, We Delivered, shows just how much our incredible staff, volunteers and partners did in the past year. At the meeting, […]

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Year of Resiliency and Impact – When You Needed Us Most, We Delivered
Year of Resiliency and Impact – When You Needed Us Most, We Delivered

At ACCA, we have entered a season of HOPE. It has been one year since ACCA temporarily suspended in-person programming due to COVID-19. As we reflect on the past year, we are so proud of ACCA’s impact on the community. It has been a testament to a resilient mindset and […]

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WOO-HOO! ACCA Party Buses Rolled Through Athens!
WOO-HOO! ACCA Party Buses Rolled Through Athens!

We are in the dog days of summer and it is hard to believe that it is August already. Our work at ACCA continues and we are so proud to have provided nearly 99,000 emergency food relief meals to over 1,900 seniors since March 16. Woo-Hoo! We often email or yell […]

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COVID-19 Resources
COVID-19 Resources

ACCA friends, We at ACCA strongly encourage you to continue following guidelines of wearing masks in public, socially distancing and washing your hands. It’s important that all of us, regardless of age, do so to help stop the spread. We also encourage you to get a vaccine and have a […]

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