Long-Term Care Ombudsman

Ombudsman Program

ACCA IN ACTION DURING COVID-19

ACCA’s Long-Term Care Ombudsman Program is continuing to advocate for long term care facility residents. This vulnerable population is impacted by new guidelines on the state and federal level as well as fears about outbreaks in the home they live in. LTCO program provides private and confidential information and resources as well as work towards complaint resolution for COVID-19 issues and any other care concern or question you may have about long term care. The East region covers 25 counties from Athens and Augusta area to Gwinnett County. Please reach out to us with any questions or concerns you may have at 706.549.4850.


ACCA’s Long-Term Care Ombudsman Program advocates for the rights of nursing home and personal care home residents, provides educational opportunities, and investigates and resolves complaints in long-term care facilities.

What does Ombudsman mean? Ombudsman is a Swedish word that means citizen representation.

What does an Ombudsman do? Advocate for residents’ rights. Provide Information and Assistance on finding a facility and the right care for your loved one. Resolve problems stemming from complaints. Education through in-services. Coordination of volunteers. Promotes family and resident councils in long-term care facilities. Routinely monitor nursing and personal care homes

What is our goal? Our singular focus is to protect the rights of residents in long-term care facility. For a copy of these rights contact the Ombudsman’s office or ask your long-term care facility.

What is the difference between nursing home and personal care homes? Personal care homes provide housing, meals, and assistance in daily grooming and activities. Personal care homes do not provide skilled nursing care.

For more information or to talk to your local ombudsman, please contact our office at 706-549-4850.

LTCO PhotoUseful Links:

Finding Appropriate Residents and Successful Placements

Proper Discharges of Residents of Personal Care Homes

A Guide to DeEscalating Behavior Web

National Long-Term Care Ombudsman Resource Center

Georgia Long-Term Care Ombudsman

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