Long Term Care Ombudsman

Ombudsman ProgramACCA’s Long-Term Care Ombudsman Program advocates for the rights of nursing home and personal care home residents, provides educational opportunities, and investigates and resolves complaints in long-term care facilities.

What does Ombudsman mean? Ombudsman is a Swedish word that means citizen representation.

What does an Ombudsman do? Advocate for residents’ rights. Provide Information and Assistance on finding a facility and the right care for your loved one. Resolve problems stemming from complaints. Education through in-services. Coordination of volunteers. Promotes family and resident councils in long-term care facilities. Routinely monitor nursing and personal care homes

What is our goal? Our singular focus is to protect the rights of residents in long-term care facility. For a copy of these rights contact the Ombudsman’s office or ask your long-term care facility.

What is the difference between nursing home and personal care homes? Personal care homes provide housing, meals, and assistance in daily grooming and activities. Personal care homes do not provide skilled nursing care.

For more information or to talk to your local ombudsman, please contact our office at 706-549-4850.

LTCO PhotoUseful Links:

Finding Appropriate Residents and Successful Placements

Proper Discharges of Residents of Personal Care Homes

A Guide to DeEscalating Behavior Web

National Long-Term Care Ombudsman Resource Center

Georgia Long-Term Care Ombudsman

Latest News & Events

ACCA Launches Their First Postcard Project
ACCA Launches Their First Postcard Project

  We have so many clients who would love to travel this summer, but are unable to.  Please help us take them on a postcard vacation!  If you are traveling this summer, please consider taking a few minutes out of your trip to send a postcard from wherever you are […]

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Meet The Author: Jonathan F. Putnam To Visit ACCA
Meet The Author: Jonathan F. Putnam To Visit ACCA

Author of the Lincoln and Speed Mystery Series ABOUT THE EVENT:  Avid Bookshop presents author Jonathan Putnam, for his book FINAL RESTING PLACE: A LINCOLN AND SPEED MYSTERY. This event will take place at the Athens Community Council on Aging on Wednesday, July 18, and will run from 12pm to […]

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ACCA’s Postcard Project Catches the Attention of 11Alive
ACCA’s Postcard Project Catches the Attention of 11Alive

  When Activity Coordinator, Gayle Oliver, was told that her clients wanted to go on vacation, she didn’t let the physical and financial challenges of such a request discourage her. She set to work making a plan to bring the vacation to them – through postcards. It started with a […]

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