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Current Openings

Long Term Care Ombudsman, Gwinnett County

Employment Application

Employment Application

Long Term Care Ombudsman, Gwinnett County
Full Time or Part Time
Job Overview and Requirements

Are you ready to bring your talent and expertise to an innovative non-profit organization providing quality services to the largest growing segment of our population? Are you an advocate that ensures the voice of those you serve is being heard? Do you seek work that is challenging, meaningful, and fun? Does your best day at work include knowing that what you’ve done has made a measurable difference in someone’s life?

ACCA is looking for a Long Term Care Ombudsman (LTCO) representative to advocate for the rights of people living in long term care facilities in Gwinnett County.

About Us: Founded in 1967, the Athens Community Council on Aging is a private, non-profit organization providing services to older adults and adults with disabilities in a 26 county area covering northeast and eastern Georgia. Through innovative program and service delivery, ACCA provides opportunities for individuals of all ages and abilities to live and age well.

Our Story: Throughout ACCA’s history, we have offered vital services to older adults and adults with disabilities that meet the current and emerging needs of this population. ACCA must respond to the rapidly growing number of individuals in need of services while ensuring that the programs and services we provide remain innovative, relevant and meet the specific needs of older adults in Northeast Georgia.

Our Long Term Care Ombudsman staff work to improve the lives of residents in personal care homes, skilled nursing facilities, and assisted living residences through regular visits, complaint investigation, and community education. This position will serve facilities in Gwinnett County.

Reports To: LTCO Program Coordinator
Supervises: LTCO volunteers

Essential Responsibilities:

Promote the well-being, quality of care, and quality of life of residents in long term care facilities.

Conduct routine monitoring visits to long-term care facilities, including nursing homes, assisted living facilities and personal care homes.

Provide information and referral services to residents, their families, facility staff, ACCA staff, and the public concerning, at a minimum:

  • Georgia Ombudsman Act, Patients’ Rights, Older Americans Act, and state/federal regulations affecting the LTCF residents.
  • The Long-Term Care system including services available, selection criteria, and the aging network.
  • Referrals to other agencies, programs, etc. if information or service is needed outside the scope of the LTCO program.

Receive and document resident complaints. Upon completion of certification, investigate and resolve complaints.

Assist in an on-going LTCO Community Education program:

  • Develop materials and provide information on LTC issues and the LTCO program for distribution or presentation to residents, community organizations, groups and agencies.
  • Perform public and community relations activities for the LTCO program and the Athens Community Council on Aging.
  • Assist with the organization of Resident and Family Councils as requested.

Provide staff assistance to the Long-Term Care Ombudsman Advisory Council.

Assist with inter- and intra-agency coordination, maintaining active working relationships with agency and community programs.

Assist the Coordinator in providing recruitment, selection, supervision, orientation, and evaluation of volunteers as appropriate in the execution of their duties.

Essential Requirements:

  • Must be an independent self-starter! This is a home-based position working in the Gwinnett County area, with support from Athens staff.
  • Ridiculously detail oriented.
  • Able to quickly establish a rapport with a wide variety of people.
  • Great memory for detail.
  • Impeccable written and oral communication skills.
  • An undergraduate degree from a four-year college or university.
  • A minimum of two years professional experience, with at least one year in aging, long term care or related fields.
  • Valid Georgia Driver’s License and reliable transportation.

Benefits for Full Time position:

  • Annual Leave
  • Sick Leave
  • 10 paid holidays
  • Health, dental and vision insurance offered
  • Company-paid life insurance
  • Company-paid long-term disability
  • 403(b) with agency match after 1 year of service

Applicants must fully complete an agency application form and submit a cover letter and resume in order to receive consideration. All application paperwork should be submitted to or mailed to Athens Community Council on Aging, 135 Hoyt Street, Athens, Georgia 30601.


ACCA is An Equal Opportunity Employer

In all of its activities, hiring, and operations, ACCA complies with federal law, does not and shall not discriminate on the basis of age, gender, race, religion, disability, military status, sexual orientation, gender identity, or national origin. The Agency shall be committed to providing an inclusive environment for all clients, staff, vendors, suppliers, contractors, board members, visitors, and volunteers.

Agency Employment Application



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