Long Term Care Ombudsman

Keith Adams, ACCA’s Long Term Care Ombudsman Manager paid a visit Mr. B at his home in a local nursing facility after learning that Mr. B was unable to access his restroom. Because of the structure of the room Mr. B was not able to brush his teeth, shave, wash his hands or even get his wheelchair in the restroom.

With Mr. B’s permission, Keith advocated for him in discussions with the facility staff. The nursing home lowered the mirror and hand soap dispenser so that Mr. B could see to shave and brush his teeth, and wash his hands comfortably. The facility staff also relocated the trash can, creating more space and allowing Mr. B enter and move around the restroom while in his wheelchair.

These small changes made a big difference to Mr. B, allowing him to feel more independent in his own home.